COVID-19 FAQs

We're open and able to offer contactless delivery of all our products and equipment during the COVID-19 pandemic. We know some of you may have questions and have tried to answer these below. Feel free to call or email us if you have any further queries.

Are your delivery times still the same?

Courier and delivery timeframes may be slower than usual but as we are open during all alert levels, we are dispatching your orders in our usual timeframe. We appreciate your patience and will do everything we can to ensure products are delivered as quickly as possible. The only exception is some non-essential funded equipment ordered through an assessor which may be processed and put on hold for delivery once we move out of level 4, however, our team will let you know if this is necessary.

 

 

Are you still able to fulfill orders at the moment?

Absolutely! We are in regular contact with our suppliers around the world and are well stocked. We have increased stock in all four of our warehouses – just in case one is impacted and is required to close. We still have stock arriving from our suppliers and as always maintain back-up stock for all contracted and high selling products. If anything ordered is out of stock we will contact you with an estimated delivery time. 

Can we still request quotes?

Yes, our team are working both at the office and remotely and are able to prepare quotes fo you in our usual timeframe.

Can we still request trial equipment?

Yes, we are continuing to deliver essential trial equipment. You will need to speak to your Technical Product Specialist or our Customer Care Team to organise the logistics for delivering the product in a safe manner. 

What if a current trial is unsuccessful?

Please notify Allied Medical and the Funder (if applicable) that the trial is unsuccessful.  Collection of the items will be organised in a safe manner when possible.

Are Technical Product Specialists able to have video calls with assessors?

Yes, video calling is definitely available on Zoom, Teams, Facetime or whatever works best for you…..just chat to your Technical Product Specialist or call 0800 31 61 81 and we can organise a meeting for a time that suits.

Can assessors still book in client set-ups?

In Alert Level 4, any visits by our Technical Product Specialist and Technicians to clients can only happen if they are deemed to be essential. If you do need to organise a set up please chat with your TPS or our Customer Care Team and they will talk through the process that needs to be followed to organise approval for this and preparations needed for the appointment.

 

How is Allied Medical working to keep their team, customers and users of their products safe?

Visit our COVID-19 Information page to read about how we are following the conditions set out by the Ministry of Business Innovation and Employment and working to protect the health and well-being of our customers, team members and their families.

Need Help?

Please contact our Customer Care Team and we'll be happy to assist you.

  Call us 0800 31 61 81

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