Updated 14th May 2020
We understand the seriousness and the concern facing all of us during the COVID-19 pandemic. We want you to know that we are monitoring and following the guidelines provided by the Ministry of Health and the NZ Government and adapting our systems and processes to each new Alert Level we enter. Allied Medical can remain open at all levels and are able to fulfill orders from assessors, technicians, businesses and the general public as well as deliver trial equipment, provide quotes, answer queries and assist you in any way we can.
To ensure we comply with Level 2 guidelines we can confirm that we have put the following processes in place;
Allied Medical is dedicated to:
Our primary goal is to ensure we follow all procedures necessary to keep everyone safe. If you do have questions, please reach out to us.
Click here to view the Ministry of Health’s advise and guidelines regarding COVID-19
We're giving you lots of choices
During these uncertain times, we remain committed to keeping New Zealanders moving. We are also here to provide assistance wherever possible. We are working hard to keep our team, our customers and our communities safe while continuing to deliver our services.
We have changed the way we do business to provide alternative approaches for safe and practical delivery of our products and services to you and your customers, as we continue to make things “wheelie” easy for you.
What does this mean for you?
One of our team or an appointed sub-contractor on our behalf will attend any in-person appointment, trial or delivery as long as you can answer ‘YES’ to all of the following questions:
If you or your client would like us to use Personal Protective Equipment (PPE) at the appointment, we are completely fine to do so and each of our vehicles are equipped with ample supply - just let us know.
Partially Virtual Appointments
If you are unable to attend the appointment in person, our Business Territory Manager can take responsibility for you to join in via Zoom. Prior to the appointment, we will send you a link so you are able to be there virtually and provide guidance and suggestions – as if you were there in person.
Where necessary, product overviews, product training and general consultations can take place through Zoom or the likes of FaceTime or WhatsApp. We have also ramped up our online training so we can easily help you up-skill on products – and even have a calendar of virtual training sessions coming up and available – both conducted by our team members and our suppliers.
As part of our commitment to give you a wide range of options for appointments (new trials and product deliveries), we have introduced the option of Zero-Contact Deliveries (ZCD). You may request a ZCD for the delivery of all non-complex equipment only. The ZCD is a great option for when we cannot do in-person deliveries, for example when someone in the house either has COVID-19 or are awaiting their test results. It is also a good option for facilities like rest homes that are closed to visitors at this time.
Here is how it works:
When Zero-Contact Delivery Isn't Possible
We are unable to provide Zero-Contact Delivery (ZCD) for equipment that will require a significant level of fitting or adjustment during the delivery – like a Quantum Rehab powerchair.
If this is the case, we recommend:
Help in selecting the right product:
Our experienced Sales Team are available to provide quotes for complex equipment - including everything from powerchairs to wheelchair seating to standing frames - based on measurements, photographs or videos. To make it really easy, we will then talk through a script form for the new equipment and then have a quote prepared for you so you can apply for funding.
Your Business Territory Manager can live stream from one of our locations so you can see the features and benefits of equipment.
Click and Collect
If you are located close to our North Shore based office, you are more than welcome to come by and collect items that you are happy to take out to your clients and set up yourself. Just let us know when you need the item and we will organise to have it ready for you to collect from our dispatch area.
We're making sure every contact will be super safe
All of our Business Territory Managers and Technicians who interact with clients are cleared for good health and will not attend appointments without proper hand washing and use of hand sanitiser. Other PPE such as disposable gloves and masks, are available at your request. All trial equipment is sanitised with disinfectant between trials.
There is also no pressure from us for you to start trials until you and your client feel safe to do so. Keeping everyone safe and healthy is our priority now and we are ready to support you and your customers.
We are happy to answer any questions you may have and can assist you with the options outlined above.
Call us on 0800 31 61 81 or email email@example.com