Allied Medical warrants all of its products and services to the purchaser to be free from material and workmanship defects. 

However we know that sometimes products have problems and we’re keen to help you get these sorted as quickly as possible.

If a problem arises with any product that you have purchased from Allied Medical, please email us at helpis@alliedmedical.co.nz or phone our Customer Care Team on 0800 31 61 81

To return a product that you feel falls under warranty, we need you to phone our Customer Care Team for a return authorisation prior to sending the product in for repair or replacement.

Should a product be found to be defective, Allied Medical will make a decision whether to either repair or replace the item. We do our absolute best to ensure that all warranty claims are sorted very quickly. 

Unfortunately warranties do not apply when items have been damaged because they have been subjected to abuse, normal wear and tear, when the items have not been used as intended or when unapproved modifications have been made to them.

As our products come from a range of manufacturers, different warranty time frames apply to each product. Please contact our Customer Care Team to find out time frames on specific products.

Need Help?

Please contact our Customer Care Team and we'll be happy to assist you.

  Call us 0800 31 61 81

Need to return ACC and Whaikaha equipment issued by Enable New Zealand? Click here to request collection.

Need to return Whaikaha equipment issued by Accessable? Click here to request collection.

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