Shipping Costs
NZ Online Retail Purchases
$9 NZD flat fee
Free for orders over $500 NZD
AU Online Retail Purchases
$30 NZD flat fee
Email and Phone Retail Orders
Shipping will be calculated by our team and added to your order. Please call 0800 31 61 81 for shipping estimates if needed.
Wholesale Purchases
Shipping will be calculated after your purchase and added to your invoice. Please call 0800 31 61 81 for shipping estimates if needed.
International Purchases
We may be able to process and deliver orders by special request, for selected countries outside of Australia and New Zealand. Please get in touch if you would like to place an order and we can confirm if we can do so and quote shipping costs based on the products you would like to purchase and your location.
Shipping Timeframes
Approximate deliveries for in-stock orders placed during the week before 2pm are as follows;
New Zealand
Auckland: Usually the next day!
Rest of North Island: 2 days
South Island: Approx 3 - 4 days
Rural deliveries can take 1-2 days in addition to the above
Click and Collect: Orders are generally ready to collect within 24 hours, however, please wait until you receive a confirmation email before collecting your purchase.
Australia
Approx 10 - 15 days
Please note that for out-of-stock items and orders placed after 2pm or over the weekend, the shipping timeframes above will apply from the day of dispatch from our warehouse.
Click & Collect (Auckland)
If you're based in Auckland, you can also choose Click & Collect at checkout. Orders can be collected from Livewell by Allied Medical, our retail store located on Auckland’s North Shore in Albany.
Livewell is our dedicated store where you can explore a range of mobility and daily living products in person, with guidance from our knowledgeable team. It’s a great option if you’d prefer to collect your order locally or speak with someone about the right solution for your needs.
Livewell by Allied Medical
12/2 Tawa Drive
Albany, Auckland
If you select Click & Collect, we’ll let you know when your order is ready for pickup.
Returns
Here at Allied Medical, we want you to be 110% happy with anything that you purchase from us and will happily take back a product within 14 days of you receiving the item, provided the item is still in as-new condition, is in its original packaging and you've got proof of purchase (see below for exclusions). We will happily exchange the item or provide a refund for the cost of the item - including any shipping fees. You will need to cover the costs of shipping the item back to us - if you are in Auckland, you are also welcome to drop this back to our warehouse yourself.
Exclusions
Please note, we do not take back any Special Order items unless the product is faulty or arrives damaged. Special Order items are products ordered in especially for you and are not part of our standard range. When you purchase an item our customer care team will advise you if the item is a Special Order product. For health and safety purposes, we also cannot accept returns for any fabric or bathroom products that have been used or are not in as new condition.