Shipping & Returns

Some answers to some of the questions you may have...

Returns FAQ's

How long do I have to return a product after I've purchased it?

We're pretty reasonable sorts here at Allied Medical so we think it's only fair to offer you the chance to return the item for credit if you're not 100% happy with what you've received. You have 14 days from when you receive the item to do so.

What condition does the product need to be in when I return it?

Here at Allied Medical we want you to be 110% happy with anything that you purchase from us. If you're not completely happy with a product, or products that you've purchased from us then provided the item is still in as-new condition, has its original packaging and you've got proof of purchase then you can fire it back to us for a refund within 14 days of receiving the item.  

Where to I send a product I'd like to return back to?

All returns can be shipped, complete with proof of purchase and the original packaging, to: Allied Medical Ltd, 29 Triton Drive, North Harbour, Auckland 0632

Do I have to pay for the cost of returning it?

If you'd like to return the item to us for credit, you will need to cover the cost of shipping the item back to us. However, if the item is being returned under warranty we'll cover the cost of getting it back. You can contact our Customer Care superstars through our Contact Us page to seek assistance with organising this.

Shipping FAQ's

How quickly will my order be shipped once my payment is confirmed?

We aim to have all of the products shown on this site available for despatch from our Auckland warehouse within 24 hours – or the next working day if you order over the weekend. Should there be any extended delay with the shipment of your order, one of our Customer Care superstars will be in touch to provide you with an updated ETA.

How will my order be delivered?

We use the 2 best carriers in the country; CourierPost for all of the smaller/lighter items, and Mainfreight for the larger/heavier items.

How long will my order take to reach me?

Depending on the physical size and date of your order, the delivery time will vary across the country. When we email you the order confirmation we will also include an approximate delivery timeframe based on the carrier that has been used to ship the item(s).

Can I leave a message for the courier with regard to a special requirement?

We include all special delivery messages within the delivery instructions on each order, however we do not have control over each individual courier so unfortunately we cannot guarantee that all messages will be acted on.

Can I track my order online?

You sure can!! When we ship your items we'll also email you a tracking number relevant to the carrier that's transporting the items. For CourierPost shipments, you can follow this link to track your item(s). For Mainfreight shipments, you can follow this link to track your item(s).

My order has arrived and it is damaged – what should I do?

We are so sorry to hear this!!  Please take a photo of the outside of the packaging as well as the products that are damaged and please send it through to helpis@alliedmedical.co.nz  Our team will get onto it quick smart and ensure we get a new product delivered to you as quickly as possible.   

Need Help?

Please contact our Customer Care Team and we'll be happy to assist you.

  Call us 0800 31 61 81

Contact Us