Help & Support

Get the information and advice you need quickly.

Find the right product. Set up an account. Whatever you want to do, we have the resources to help you.

Document Quick Search:

Help us help you

Simply select the type of customer which best describes you in the drop down below. Otherwise – put a couple of key words in our search box in the top right hand side of the screen (we’ve got lots and lots of information on this site just waiting to help you out!)

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Need to talk to someone?

Our Customer Care team are on hand to help you with any queries you may have.

Customer Care

COVID-19

Our primary goal is to ensure we follow all procedures necessary to keep everyone safe.

COVID-19

COVID-19 FAQs

We know some of you may have questions and have tried to answer these.

COVID-19 FAQs

Shipping & Returns

Find out how long your order will take to arrive or how to return a product with our handy FAQ’s

Shipping & Returns

Need an account?

If you purchase from us often, setting up an account will make ordering easier and more cost effective.

Account Setup

Product not working?

Is your mobility product not working as it should? Our certified technical team will get you moving again.

Technical Support

Warranties

We warrant all of our products and services against any material and workmanship defects.

Warranties

Service & Maintenance

Keep your mobility product in safe working order with regular servicing from one of technical experts.

Service & Maintenance

Wheelchair Sizing

Here's a few tips on how to measure for a wheelchair, and questions to cover off when it's time to order.

View Guidelines

Quote Mode FAQs

Everything you need to know about our Quote Mode tool for Assessors and Resellers.

Quote Mode FAQs

Need to talk to someone?

Our Customer Care team are on hand to help you with any queries you may have about any of our products.

Customer Care

Request a Demo

What better way to find out if a product is right for you, than have one of our experts show you.

Demo Request Form

Eligible for Funding?

Our checklist will help you find out if you could be eligible for funding from the Ministry of Health.

Funding Checklist

Product FAQs

Need help with some of your product related queries? Our FAQs will give the answers you need.

Find the Answer

My Allied Experience

Whether you're shopping for yourself or a client or are purchasing stock for your business we're here to help.

Get in Touch

Become a Reseller

Would you like to become part of our established selling network? Find out how to apply here.

Reseller Application

Script Library

Access scripts from all our brands in one easy to access place. Click on your chosen script to download.

Script Library

Spare Parts

User manuals, parts information and trouble shooting guides – ready to access, all in one place.

Spare Parts

Training & Education

We’ll give you the tools to prescribe with confidence when you attend our hands on training sessions.

View Training Menu

Request a Quote

Are you interested in pricing for a specific product? Send us a request and we’ll get it to you asap.

Quote Request Form

Request a Trial

Interested in a product trial for one of your cases? Complete this simple form and we’ll be in touch.

Trial Request Form

Can I trial a product?

Trials can be made available to assessors who are prescribing products that will be funded.

Trial Guidelines

Help Me Script a Product

Some of our more complex products may take a bit of teamwork to script. Let us help.

Complex Product Form