Help & Support

Get the information and advice you need quickly.

Find the right product. Set up an account. Whatever you want to do, we have the resources to help you.

Document Quick Search:

Help us help you

Simply select the type of customer which best describes you in the drop down below. Otherwise – put a couple of key words in our search box in the top right hand side of the screen (we’ve got lots and lots of information on this site just waiting to help you out!)


Quote Builder FAQs

Everything you need to know about our Quote Builder tool for Assessors and Resellers.

Quote Builder FAQs

ATSNZ Disability Expo

We are excited to announce that we will be exhibiting at the ATSNZ Disability Expo.

Event Details

Need to talk to someone?

Our Customer Care team are on hand to help you with any queries you may have about any of our products.

Customer Care


We warrant all of our products and services against any material and workmanship defects.


Shipping & Returns

Find out how long your order will take to arrive or how to return a product with our handy FAQ’s

Shipping & Returns

Service & Maintenance

Keep your mobility product in safe working order with regular servicing from one of technical experts.

Service & Maintenance

Product not working?

Is your mobility product not working as it should? Our certified technical team will get you moving again.

Technical Support

Get your own account

If you purchase from us often, setting up an account will make ordering easier and more cost effective.

Account Setup

Wheelchair Sizing

Here's a few tips on how to measure for a wheelchair, and questions to cover off when it's time to order.

View Guidelines


Our primary goal is to ensure we follow all procedures necessary to keep everyone safe.


Request a Demo

What better way to find out if a product is right for you, than have one of our experts show you.

Demo Request Form

Eligible for Funding?

Our checklist will help you find out if you could be eligible for funding from the Ministry of Health.

Funding Checklist

Product FAQs

Need help with some of your product related queries? Our FAQs will give the answers you need.

Find the Answer

My Allied Experience

Have you tried our Quote Builder yet? If you have any other queries feel free to get in touch.

Get in Touch

Become a Reseller

Would you like to become part of our established selling network? Find out how to apply here.

Reseller Application

Spare Parts

User manuals, parts information and trouble shooting guides – ready to access, all in one place.

Spare Parts

Spare Parts

User manuals, parts information and trouble shooting guides – ready to access, all in one place.

Spare Parts

Training & Education

We’ll give you the tools to prescribe with confidence when you attend our hands on training sessions.

View Training Menu

Request a Quote

Are you interested in pricing for a specific product? Send us a request and we’ll get it to you asap.

Quote Request Form

Request a Trial

Interested in a product trial for one of your cases? Complete this simple form and we’ll be in touch.

Trial Request Form

Can I trial a product?

Trials can be made available to assessors who are prescribing products that will be funded.

Trial Guidelines

Help Me Script a Product

Some of our more comlpex products may take a bit of team work to script. Let us help.

Complex Product Form